The services referred to in these legal conditions will be provided according to these legal terms and conditions, which set out our responsibilities as a provider and your rights and responsibilities as a customer, as well as information relating to reserving currencies for exchange.
This website CHANGEET.COM is operated by TUNYLINK 15 rue des Halles 75001 PARIS FRANCE and registered as Money Changer under the RCS-SIRET number 904 818 457 00015
I. EXCHANGE ORDERS : CONDITIONS
With this service, CHANGEET offers you the possibility to exchange the desired currency in order to be able to recieve it on your Wallet that you provided
1. ORDER PROCESS
Orders are exclusively made on our website: changeet.com
Orders can only be made for available reserves displayed on the home page of the website.
An order is processed within a maximum of 24 hours. Beyond this period, the customer will be refunded.
In any case, the customer must provide a valid identification, as well as an email address and telephone number.
2. EXCHANGE RATE, FEES AND EXPENSES
Rates and fees are displayed on "Exchange Rates Now" section on the home page of the website
3. PAYMENT METHOD
The amount of the order must be paid in advance by the customer by selected method
4. ORDER CONFIRMATION
Once you have placed an exchange order and after we have accepted it, you will receive exchanged amount on your Wallet that you provided and also a confirmation email with the details of the transaction
5. REFUND POLICY
If changeet is unable to process your order, it will refund you all the money you sent
II. CUSTOMER SERVICE
CHANGEET makes every effort to improve the services provided and to respond to its customers' requests
Complaints are handled by CHANGEET service department.
You can also contact us in one of the following ways:
- - By Email: email@example.com
- - By post: TUNYLINK 15 rue des Halles 75001 PARIS FRANCE
- - By our website : changeet.com
Consumer mediation is free for the consumer. It is an out-of-court dispute settlement process whereby a consumer and a professional try to reach an agreement to resolve a dispute between them amicably, with the help of a third party, the mediator. However, the consumer still has the possibility of going to court if the mediation is unsuccessful.